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TERMS & CONDITIONS OF SALE

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This page sets out the legal terms and conditions (“Terms & Conditions”) under which N M S READYMADE & GARMENTS TRADING L.L.C or its relevant affiliated company in your territory of residence sell any of the products (“Products”) listed on this website (“Website”) to you. United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law. We will not trade with or provide any services to OFAC and sanctioned countries.

Customers using the website who are minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website. Cardholder must retain a copy of transaction records and Merchant policies and rules. ’User is responsible for maintaining the confidentiality of his account. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.

N M S Readymade & Garments Trading LLC” maintains the https://neiloexp.com/ Website (“Site").

All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Your order

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).

Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you.  You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “Track Your Order”.    

If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. If you have already paid for the Products we will provide you with a replacement as soon as reasonably possible.

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).

Delivery / collection

We can only process orders for delivery or collection within countries in which we are permitted to sell the Products.   You may opt for the Products to either be delivered to your address or to be made available at one of our designated stores for your collection.  

If you opt for collection at one of our stores, you will be asked to choose a designated store which is convenient for you.   Note that you may only collect from a designated store of the same brand as the Products being purchased.

If you opt for delivery, please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.  

We will try our best to either deliver the Products to your address or make the Products available for collection at the relevant store by the estimated delivery/collection date set out in our order confirmation email.   If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date.   We will inform you when the order is ready for collection or has been delivered to your address, as the case may be.  If you have opted for collection at one of our stores, you must collect the order within 7 days of notification that the order is ready, failing which we reserve the right to cancel the order, return the Products to our warehouse and (if necessary and possible) process a refund to your payment card.

If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery.   The Products will only be left with a third party (such as building caretaker or a maid) with your express authority. 

All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or collected from our store (as appropriate). Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Promotional offers

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply.   Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period.   Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated.   We reserve the right to amend or terminate a promotion at any time without notice.

PRIVACY POLICY

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This is neiloexp.com online privacy policy. This policy applies only to activities neiloexp.com engages in on its website and does not apply to neiloexp.com activities that are “offline" or unrelated to the website.

neiloexp.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the neiloexp.com website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the neiloexp.com website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to neiloexp.com when you register for services or make purchases via the website. In all such cases, you have the option of providing us with personally identifiable information

Use and disclosure of information

Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site.

We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. 

For example, we must release your mailing address information to the delivery service to deliver the products that you ordered.

All credit/debit cards’

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. 

COOKIES. Cookies are small bits of data cached in a user’s browser. neiloexp.com utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

neiloexp.com may use non-personal “aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide neiloexp.com with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

neiloexp.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. neiloexp.com may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if neiloexp.com files for bankruptcy, or there is a transfer of the assets or ownership of neiloexp.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

Security

neiloexp.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, neiloexp.com cannot guarantee the security of any information that is disclosed online.

Other websites

neiloexp.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

MINORS. neiloexp.com does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the neiloexp.com website or services, and neiloexp.com requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, neiloexp.com does not knowingly distribute personal information regarding minors under the age of 18.

CORRECTIONS AND UPDATES. If you wish to modify or update any information neiloexp.com has received, please contact info@neiloexp.com.

Modifications of the Privacy policy

neiloexp.com. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

SHIPPING POLICY / REFUNDS

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We currently only deliver Orders placed via the Website to addresses within the United Arab Emirates and to the Western Regions. A variety of Order delivery/collection methods are available as set out below. However, we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.

Addresses within the United Arab Emirates will receive their purchased product within 1-2 days on order. UAE Delivery will be a flat rate of 15 AED and 25 AED for western regions.

Shipping per 5 kg or below collections of purchased order. Shipping will be done via a third-party courier.

Refund/Cancellation Policy

Item Purchased cannot be refunded but in case of defects, wrong order delivery and damaged while shipping, We will replace the said product within 10-30 days. Please notify us within 24 hours as soon as you receive it and place it on its original packaging. Call us at ‎+971 4 547 6881

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.